+1 209-269-2678

sales@buytapenta.com

575 Pacific Avenue, Stockton, CA

Frequently Asked Questions

Payments & Billings

Shipping & Order Tracking

Refund FAQ

General FAQ

what modes of Payments do you accept?

We accept Visa, MasterCard. We also accept digital wallet such as PayPal and digital currency – Bitcoin.

How much discount you offer on purchase via Bitcoin?

We offer 20% discount on the purchase made with Bitcoins. You cannot use other discount coupons while using Bitcoins. This is the best discount [deal you will get anywhere else.

Why is phone verification important?

If you do not receive any call from us after placing an order with us, it implies that your transaction was pending for manual phone verification. It is not a sales call. It is a call from our payment processor agent which is to confirm the recent transaction you made. . Phone verification is vital for all orders placed using debit or credit cards.

Before processing your request, we call our customers to ensure all the information provided is correct and can be used to process the order further. We will not process your order unless phone verification is completed. If a customer does not receive the call within 5 days of placing an order, the order gets cancelled and the customer needs to place a new order.

Is it safe to use my credit card?

We understand your concern regarding the safety of your personal information being exposed in the virtual world. To ensure utmost privacy protection, we have protected our entire website with SSL security that assures your personal information is not being leaked to any third party.

Why did the credit card payment status show declined?

It happens when:

  • Your bank does not authorized foreign bank transaction.
  • Failed or incomplete phone verification.
  • Failed auto-verification or possible scam.
  • Maximum number of daily transactions exceeded.
  • Insufficient funds in the account.

What happens if my credit card gets declined?

When you place an order with us, you get a confirmation call within 5 minutes. If you do not receive a call it means the order has not been completed properly.  You can check your bank account statement to verify the transaction.

Unless it is fraudulent problem, it can be solved over a call. Please note that our pharmacy does not decline your payment – your credit card bank does. Our payment processing gateways are located in China and Europe because the banks do not allow direct purchases of prescription medicines online.

What charge will show up on my credit 💳 card bank statement?

The purchase will appear on the statement under different merchant name. Please connect with our customer care team to know more about it. Our customer care team executive will provide you information about our current merchant descriptor.

Important note: Please understand that calling your bank is not phone verification. Do not mention the name of our website, medicines displayed on it while you talk to the bank executive regarding credit card payment issues. You can inform the bank executive that the card transaction is related to online shopping without mentioning the website name.

Is Bitcoin legal?

Buying, exchanging, and trading with Bitcoins is absolutely legal. You are legally entitled to buy prescription medicines for personal use from overseas using Bitcoins. Once verified, your Coinbase account works similar to PayPal.

Get Additional 20% discount through Bitcoins Payments

Shopping through Bitcoin is simple and secure. You can get additional 20% discount when you make payment through Bitcoin. Learn to pay via Bitcoin here! (It would be a clickable link which will re-direct the reader on Bitcoin payment page)

What do I do if I sent Bitcoin to your wallet but the order status showed pending or cancelled?

Bitcoin transactions may take up to 2 hour to update your order status. If you have sent Bitcoins to the spare wallet, please get connected to our customer support. Please provide them either with transaction id or screenshot of the transaction. This helps in manual processing of the payment.

What would happen if I sent payment to spare address and my order didn’t get process?

Please get in touch with our customer support and do as directed by them.

How much time will it take to delivery by product?

Once verified, your order will be dispatched within 24 hours. We will send you an email containing order tracking code. Generally, we take around 5 to 7 working days to ship your products. Please read our shipping policy to know more.

Do I need to sign my package at time of delivery?

None of our packages need a signature upon delivery. We will drop the parcel to your mailbox.

How did Covid-19 pandemic affect our shipping?

Shipment resumed after a long lockdown due to Covid-19 pandemic. Things are getting better slowly and steadily. However, we are facing issues while delivering your packages due to slow movement. This pandemic has affected the logistics badly especially products that are exported out of Asia. Some packages get delivered in less time span while some are taking [a little extra time.

Expect delivery of products in around:

  • 14 to 21 days for the USA (delays at NYC and Chicago ports).
  • 5 to 10 days for the UK
  • 14 – 21 days for Australia (cargo flights from India have been suspended on May 4, 2021, and should be resumed within 10-14 days)

Your parcel may need to stay in India for the next flight to be arrived in 7 days. The packages will be departed and will take approximately 2 weeks to be scanned at the first local port.

Please note: We are facing severe delays at NYC and Chicago ports because of 70% less attendance of customs officers, FDA, and USPS postal inspectors. Clearance at custom is a vital step for products that are being imported or exported from countries. Generally, custom clearance process takes 2 to 3 days. However, due to Covid-19 pandemic, the same process is taking around 2 weeks and more. This is the reason you are experiencing delayed delivery. It is unfortunate that we cannot do anything to restore it. The situation is out of our control.

Which countries do you ship the medicines to?

We ship all medicines including Tapentadol and Aspadol to The United States and following countries:

  • United Kingdom;
  • Australia;
  • Canada;
  • European Union;
  • Switzerland;
  • Ireland;
  • Norway;
  • Singapore;
  • Hong Kong;
  • Malaysia;
  • Austria;
  • Belgium;
  • Bulgaria;
  • Croatia;
  • Cyprus;
  • Czech Republic;
  • Denmark;
  • Estonia;
  • Finland;
  • France;
  • Germany;
  • Greece;
  • Hungary;
  • Italy;
  • Latvia;
  • Lithuania;
  • Luxembourg;
  • Malta;
  • Netherlands;
  • Portugal;
  • Poland;
  • Romania;
  • Slovakia;
  • Slovenia;
  • Spain;

    We do not ship to following countries:

    • Brazil;
    • Canada;
    • Mexico;
    • Indonesia;
    • Israel;
    • Pakistan;
    • Saudi Arabia;
    • South Africa;
    • Taiwan;
    • The United Arab Emirates.

Do you provide express shipping? What are the charges?

Yes. We charge $15 as shipping fee. We offer free express shipment for orders above $200.

How can I track my order? Why it is showing label created ?

To Track your order Go to Track My order Page

Do you ship to P.O. boxes?

No. We do not ship to P.O. boxes. You need to fill in your correct shipping address to make it easier for us to deliver your products right in time.

What do I do if my order is held up at customs?

Clearance at customs usually takes 2 to 3 days. However, due to Covid-19 pandemic, nearly 70% of the custom officers are not on duty and this causing delay of 14 working days. If your parcel got stuck in the custom for more than 2 weeks, please connect with our customer care team.

I paid for express shipping but my order was not arrived yet. Why?

You may not be able to see the order information until the parcel has reached to the destination country. Therefore, sometimes you see “Tracking details not found” or “Pre-Shipment”.

It will take around 5 to 7 working days to be able to track down your order. Once the tracking number is live, we will provide you the details via email.

What do I do if I never receive my order?

You may not be able to see order information in the tracking system until the shipment arrives at the destination country. This is why you may see “Tracking details not found” or “Pre-Shipment”.

Please wait for at least 5 to 7 business days after receiving confirmation mail. You will get tracking notification via email once the tracking number is active.

What do I do if I receive half/incomplete order?

To ensure seamless shipping and absolutely no hassle at the custom, we break down bulk orders into small packages and ship them separately with time span of 5 to 7 days.

If you do not get your parcel on time due to issues at the post office or if it was return to the sender, we will re-ship the order without any charges. If you haven’t received your parcel 30 days post dispatch, you become eligible for refund.

Please contact the customer care team if any of the product from your order is missing or you have received a product that you do not ask for or if the parcel is damaged.

Can I request refund in case of failed delivery attempt or lost package?

In case of failed delivery attempt, please try to get in touch with your local postal service providers to arrange the delivery arrangement. You can also visit the post office and pick up your parcel. Please note that the parcel will be sent to the sender if not claimed within 5 days.

The chances of your parcel getting lost are slim. You may not be able to see the order status till the parcel reaches the destination country. Therefore, sometimes it may appear as “Pending” or “Tracking does not exist”. We will provide you order tracking number in 5 to 7 working days once it is live.

How to place an order? How to check its status?

Select the product you wish to buy and proceed to checkout. Fill in your shipping and billing information. Choose the suited payment method and complete the checkout process.

Once the order is placed, we will send you a payment confirmation email. Another email will be sent post shipment of the order. The second email has a order tracking code which is useful in knowing the status of your order.

How do I connect with the customer care team?

You will get the contact information on our website. You can either mail them or call them to get your queries solved or provide feedback/suggestions.

when will my order be dispatch?

Once the phone verification is completed, we dispatch the order within 24 hours. You will get a confirmation mail from our customer care team once the shipment is dispatched.

How do you pack the product? Do you offer discreet packaging?

Our all orders are dispatched with proper packaging and padded envelops that ensure privacy. We give utmost importance to privacy protection as you order private medicines. These are packaged in an ordinary packaging that does not reveal its inner content or the names. No reference to the pharmacy name or medicines display on the packet.

Please note that we are liable by law to display summary of the good packed necessary for custom declarations. This would be folded and attached to the parcel with sticky tape. Local custom authorities are allowed to unfold and go through it if required.

Acknowledging your concern and protection of privacy, we label all parcels as health supplements for reference to the customs. This works in almost 99% of the cases. Nonetheless, if any issue occurs, we will-re-ship the parcel free of cost.

Bulk orders are spilt into several small packages and are shipped separately with the time span of 5 to 7 days. This is to prevent any issue at the custom such as confiscation and damage.

How to use the coupon code

Submit the code on the cart page before completing the order. A code cannot be submitted once an order is completed. Thus, ensure that the submitted code appears in your order summary before you hit the ‘place your order’ button.

If you did not use the promo/coupon code and yet get charged extra, we will make it to you by providing you FREE bonus pills on tour next order.

To redeem the coupon, you must meet the criteria set for it.

How can I use the returning customer discount

The process is similar to using other coupon codes/promo codes. In case if you forget to apply the returning customer code and got charged already, we will add FREE bonus pills in your next order

No Fake medicines or scam ?

We sell only authentic medicines which are FDA approved. We have branded and generic medicines available at low price. Generic meds are not different that their branded counterparts in terms of chemical composition and associated elements. The only difference is the price which is low in case of generic medicines. You can buy high quality Tapentadol, Aspadol varieties at this drug store.

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